Customer ServiceThank you for choosing Cardboard Gold - We work hard to provide our customers with the best possible customer service. See the FAQ's below for answers to commonly asked questions. If you don't find an answer here, please email us!
Shopping with your credit card with us is guaranteed to be safe and secure. We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet. This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet. To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order. We are dedicated to providing you with a secure, worry-free shopping experience.
Absolutely! We understand it's sometimes easier to talk to a "real person " when placing an order. Call us anytime Monday thru Friday between 9am and 5pm Pacific time. Our number is: 800-366-1425.
We accept Visa, Mastercard, American Express, or Discover as forms of payment. It is our policy to not charge your card until we confirm that your order has shipped. We do, however, obtain an authorization on your card at the time of your order for the full amount of your order. Please note that this may appear temporarily as a charge on your account statement, but it is an authorization only and usually will go away after 24-48 hours. Re-authorizations after the initial order We also obtain authorizations for the outstanding balance of your order if a) your order partially ships or b) the existing authorization is about to expire. Should the re-authorization not be successful, we will contact you for new payment information. If we are not able to obtain a valid authorization, we reserve the right to either cancel your order or charge your card for the outstanding balance of your order. If, after we charge your card as a result of not being able to re-authorize, you wish to cancel your order, please contact us and we will refund your card provided that your order has not yet shipped.
When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available).
After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up.
You will only be charged tax if you are a resident of California. If we have your California Seller's Permit on file (Resale Account), we will delete the sales tax from your order prior to charging your credit card.
We offer a Price Match option on almost any product. We do reserve the right to decline to match a price, but in most cases we will honor price match requests with other websites. In order to qualify for a price match consideration, the following conditions and rules must be met: 1) The product must be in-stock and ready to ship that day on the lower priced site. Backorders will not be matched and we do not match prices on items that are out of stock.
2) The item must be EXACTLY the same as the product you want to order from us. Same color, size, year, model, etc.
3) The product must be the same year. We do not price match on closeouts from previous years, scratch and dent items, blems, etc.
4) Coupons and promotional codes may not be used with price matches, either from our site or from a competitors coupon.
5) Shipping prices will be met as well in the event that the lower priced site has a more expensive shipping charge.
6) The Product must be orderable online. Online advertisements are not honored unless the product can be ordered online through a secure server with a functioning shopping cart.
7) The price match must be completed BEFORE you order the product from us. No price match requests will be honored on items that have already been ordered and/or shipped.
If your request for a price match meets all the above guidelines, feel free to give us a call and we'll let you know if we can match the price! 99.9% of the time we will
Will usually ship THE NEXT BUSINESS DAY ON ALL IN STOCK ORDERS
We Must ship to the address You Specify in your payment. Please be sure to use the right address.
Currently we only ship to addresses within the contiguous 48 states of the US. If you live outside the continental United States (ie. Canada, Alaska or Hawaii) but you have a lower 48 states address, we can certainly arrange to ship your order there.
UPS Ground shiping time is 1-5 business days.
We are not responsible for shipping delays that are a result of credit card/billing problems, product availability delays, or order changes made after the order has been placed. If your order is received, the inventory is in stock and your credit card information matches the information, In most cases, we can ship within 48 hours
We want you to be happy with your order! With some exceptions (see below), if you are not satisfied with your order you may return it within 14 days of your receipt of merchandise for a refund of the purchase price less shipping fees. We do, however, require that you pay to ship the item back to us, and any shipping fees originally paid on your order are non-refundable. Here are the exceptions and clarifications:
Products must be returned to us in their original condition and in their original packaging complete with all tags, instructions, and inserts.
We cannot accept returns on products that have been customized (color, finish, dimensions, upholstery, etc.).
Please contact us in order to receive complete instructions on returning goods. Once we receive your return, please allow 1-2 weeks for processing.
We do not accept exchanges, but you can exchange an item by returning it to us and placing a new order for the item(s) that you would like in place of the original order.